~KACI~

Hmmm i think they are still in buisness, its strange really because i've never had any problems with them?? They always seem really nice, but if you want i can check fri, possible tomorrow if i go into town x

Wobbles

Think that would really help Kaci Incase they don't get to see message in time.

jennygibson

yes that would be a great help, let me know how u get on

jennygibson

ive tried phoning again today but the phone is permanetley engaged seems like they have left it off the hook

nyah

I've just tried ringing too. It's sometimes engaged and when it's not enagaged, it just rings - no answer, no voicemail.

jennygibson

just found out through trading standards that beacause i paid with a visa debit card, theres something called a visa chargeback that can take the money back, i just have to write a letter to my bank with all the details and i should recieve my money back shortly after! Finally i can see light at the end of this whole stressful experience,
I DEFINATELY WILL NEVER BE USING THIS COMPANY AGAIN,
hope you were using a visa debit nyah, x

Wobbles

I'd ring them - they took a refund claim on over the phone with me and whist it processed I got sent a form to sign.

nyah

jenny, I paid with Visa debit as well. Thank you so much for posting about Visa Chargeback! I just got off the phone with trading standards as well, but was just told to send them (poppets) a letter, giving them "reasonable time" to deliver the goods or I would take the matter to court. Chargeback is much more appealing!

I just spoke to my bank and the advisor said it would be better for me to wait until at least 30 days after the goods were bought to put in a visa chargeback claim as there would be a higher chance I would my money back then.

Please let us know how you get on with your chargeback claim!

~KACI~

Goin into town in abit, i'l go have a look x

nyah

Hi Kaci, did you go into town? Were they open for business as usual?

Thanks