Asda's customer service stinks

Jkelmum · Oct 7th, 2009, 07:25 AM

i wont ever shop there again

i ordered 75 pounds worth of shopping and 10 pounds worth wasnt in stock.
Went to my bank to find instead of £88 There was £13 because Asda had charged me double

so I rang my bank who cant release the funds incase its a proper transaction and it can take upto 30 days to drop off the system if not claimed so to ring Asda who tell me that it can take upto 30 days to refund me but he will ring the ASDA at Doncaster to see if it can be faster and he will ring me back ....That was about 12 noon yesturday and still they havent got back to me ...so I am meant to live on £13 until I get paid again tuesday because of there incompatence

They tell me that if teh amount of your shopping is different to the amount u ordered the orginal amount will be on hold but they will take the right amount ...what gives them the right to take double and be earning interest for 30 days ? ...what if it had been a huge shop of 200 ? they would take 400

FemmeEnceinte · Oct 7th, 2009, 07:32 AM

That's hideous! If I were you I'd be complaining to head office right now, what they're saying is total shite. If Tesco can refund me in 3-5 working days for their mistakes, then what exactly is ASDA doing for 30 days?

The fact that they didn't call back is appalling also. Call them, and don't drop it until you speak to somebody who guarantees that refund within 5 working days. It is your money AND demand that they compensate you for this. Tesco would probably refund the whole of the shopping. I complained to ASDA recently and they gave me a £10 voucher without even bothering to check out my story so they can clearly do a lot more for somebody like you.

If you're not good at complaining, they key is to just keep badgering on at them and telling them how unacceptable it is, whilst asking to speak to more senior people. Right now, head office is the way to go. Mention the mistake and mention that they didn't even care enough to get back to you as promised.

AsdaTeam · Oct 7th, 2009, 08:53 AM

Hi, I'm really sorry to hear of the issues you've experienced when you used our home shopping service.

I wouldn't want this to deter you from using our service again. Please let me know your order number so I can e-mail you and explain this for you.

Thanks
Linda
ASDA Service Team

Serene123 · Oct 7th, 2009, 08:59 AM

I don't use Asda home delivery because their staff are lazy and tell you they don't have things in stock (like milk) when quite clearly Asda never have NO milk, and they just couldn't be bothered to walk to the milk isle.

**StirCrazy** · Oct 7th, 2009, 09:06 AM

Quote:

Originally Posted by AsdaTeam

Hi, I'm really sorry to hear of the issues you've experienced when you used our home shopping service.

I wouldn't want this to deter you from using our service again. Please let me know your order number so I can e-mail you and explain this for you.

Thanks
Linda
ASDA Service Team

Asda already have a username here. I have merged the two accounts (same rule applies to all members - one account only).

Jkelmum · Oct 7th, 2009, 09:11 AM

Quote:

Originally Posted by toriaaaaTRASH

I don't use Asda home delivery because their staff are lazy and tell you they don't have things in stock (like milk) when quite clearly Asda never have NO milk, and they just couldn't be bothered to walk to the milk isle.

Yeah thats like this time i got no nappies i mean are they sayying the whole of asda had no size 3 nappies i ticked for substistutes

Jkelmum · Oct 7th, 2009, 09:13 AM

Quote:

Originally Posted by AsdaTeam

Hi, I'm really sorry to hear of the issues you've experienced when you used our home shopping service.

I wouldn't want this to deter you from using our service again. Please let me know your order number so I can e-mail you and explain this for you.

Thanks
Linda
ASDA Service Team

will pm u bcos i am desperate for my money to come back as it as left me very skint

Jkelmum · Oct 7th, 2009, 09:16 AM

Order number 152853416

Jkelmum · Oct 7th, 2009, 14:46 PM

Oh and let me guess u couldnt be arsed to get back to me either i see u come post a good gesture post so nobody thinks bad of you ...what a load of crap

FemmeEnceinte · Oct 7th, 2009, 15:06 PM

If you want to get anywhere with them, you need to call and hound them. It does work, and always had done for me. Nothing else seems to. They're taking the piss, don't let them get away with it.

Oct 7th, 2009, 07:25 AM	#1
Jkelmum Mum (Mom) BnB Elite Join Date: Oct 2008 Location: In my own bubble Posts: 17,575	Asda's customer service stinks i wont ever shop there again i ordered 75 pounds worth of shopping and 10 pounds worth wasnt in stock. Went to my bank to find instead of £88 There was £13 because Asda had charged me double so I rang my bank who cant release the funds incase its a proper transaction and it can take upto 30 days to drop off the system if not claimed so to ring Asda who tell me that it can take upto 30 days to refund me but he will ring the ASDA at Doncaster to see if it can be faster and he will ring me back ....That was about 12 noon yesturday and still they havent got back to me ...so I am meant to live on £13 until I get paid again tuesday because of there incompatence They tell me that if teh amount of your shopping is different to the amount u ordered the orginal amount will be on hold but they will take the right amount ...what gives them the right to take double and be earning interest for 30 days ? ...what if it had been a huge shop of 200 ? they would take 400

Status: Offline

Oct 7th, 2009, 07:32 AM	#2
FemmeEnceinte Mum (Mom) Inactive Join Date: Jun 2009 Posts: 5,903	That's hideous! If I were you I'd be complaining to head office right now, what they're saying is total shite. If Tesco can refund me in 3-5 working days for their mistakes, then what exactly is ASDA doing for 30 days? The fact that they didn't call back is appalling also. Call them, and don't drop it until you speak to somebody who guarantees that refund within 5 working days. It is your money AND demand that they compensate you for this. Tesco would probably refund the whole of the shopping. I complained to ASDA recently and they gave me a £10 voucher without even bothering to check out my story so they can clearly do a lot more for somebody like you. If you're not good at complaining, they key is to just keep badgering on at them and telling them how unacceptable it is, whilst asking to speak to more senior people. Right now, head office is the way to go. Mention the mistake and mention that they didn't even care enough to get back to you as promised.

Status: Offline

Oct 7th, 2009, 08:53 AM	#3
AsdaTeam Press/Research Active BnB Member Join Date: Jul 2009 Posts: 10	Hi, I'm really sorry to hear of the issues you've experienced when you used our home shopping service. I wouldn't want this to deter you from using our service again. Please let me know your order number so I can e-mail you and explain this for you. Thanks Linda ASDA Service Team

Status: Offline

Oct 7th, 2009, 08:59 AM	#4
Serene123 Other Active BnB Member Join Date: Nov 2007 Posts: 32,048	I don't use Asda home delivery because their staff are lazy and tell you they don't have things in stock (like milk) when quite clearly Asda never have NO milk, and they just couldn't be bothered to walk to the milk isle.

Status: Offline

Oct 7th, 2009, 09:16 AM	#8
Jkelmum Mum (Mom) BnB Elite Join Date: Oct 2008 Location: In my own bubble Posts: 17,575	Order number 152853416

Status: Offline

Oct 7th, 2009, 14:46 PM	#9
Jkelmum Mum (Mom) BnB Elite Join Date: Oct 2008 Location: In my own bubble Posts: 17,575	Oh and let me guess u couldnt be arsed to get back to me either i see u come post a good gesture post so nobody thinks bad of you ...what a load of crap

Status: Offline

Oct 7th, 2009, 15:06 PM	#10
FemmeEnceinte Mum (Mom) Inactive Join Date: Jun 2009 Posts: 5,903	If you want to get anywhere with them, you need to call and hound them. It does work, and always had done for me. Nothing else seems to. They're taking the piss, don't let them get away with it.

Status: Offline

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