Originally Posted by DaisyDuke

Asda are the worst company i have ever dealt with. Just over a week ago i ordered from them £100 worth of shopping, it was suppose to be delivered between 7-9pm. At 10:30 some one finally called me, and told me he had just got back from his afternoon rounds and by the time he has unloaded and re loaded it will be midnight before he is with us WTF??? He offered to cancel the order (thats a great help when u were relying on ur shopping being here already) or re delivering tomorrow between 10-12. I accepted the re deliver and pointed out that he hadnt apologised for being late and not delivering? He laughed and said i'm just a driver??? To which i replied u work for a company when someone in the company has let the customer down a short apologie for the inconvenience goes a long way.

So the next day comes and it's not 12:30 (late again with no call) my parents are sat on the drive waiting to take us to order our pram. He turns up just gone 12:30 so my parents wait outside save disturbing the puppy and exciting her before we go out. He sits there on the phone for 5 mins, my blood was boiling, i had people waiting for us and i hate being late all cos he was late AGAIN at there specified delivery time. When he finally comes to the door, without an apologie again, he only has 1 box of shopping of a £100 order. Well needless to say i totally flipped out, i was fuming after being messed around so much. As i was angry he refused to let me speak, saying he was only a driver, which infurated me even more, he then refused to serve me, which was fine had he of let me speak i would have told him to take it away, i mean what use is one box of a £100 order to me? I called and complained and was told that he had gone back to the store and complained about me WTF, i am 5'2 and heavily preg.

Anyway this whole situation made my asthma play up, i was literraly shaking from anger, and for the past week have had to go to my dr's and been seriously struggling. The consutultants are discussing early induction due to other problems, and this was all i need. How dare a little boy from asda treat me like that after i have been messed around so much by them?

I would be very interested to here what the asda team has to say in there defence on this matter?

Originally Posted by serina27

no and ive no idea who is right or wrong bank still say they are waiting in asda to release the money and asda say they have

Originally Posted by lhamil88

just thought i'd add to this ...a few weeks ago me n mum went to ASDA n got about 20 pound of shopping.seen as we only had a few bits we used the self-check out. as mum put her card in the reader it said 'remove card and swipe on the side of the monitor' so just as she went too do this the 'helper' and i say that with sarcasm!...snatched mums card said 'don't do that' put the card back in the reader . it then continued and offered cash back n took her pin...the woman then pressed something else and the screen froze...she went on to tell mum that it was a problem with her card and we need to go through the checkout again...so we did

this woman was soo rude!...the next day mum realises that the money had been taken twice...once from the checkout and once from the self scan that the woman screwed up!! so after 3 days of complaining we were finaly told it will take a week to sort out...luckly we managed to get a hold of probbly the only person on the customer service counter with an ounce of noggin ang all was fixed within 2 min.

needless to say we don't use the self scan n e more.

Originally Posted by AsdaTeam

Hi Serina

Has your money now been released?

Linda