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Old Oct 4th, 2009, 00:00 AM   #11
nightkd
Pregnant (Expecting)
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Join Date: Aug 2008
Location: British Expat in USA
Posts: 8,375
You should claim compensation for the travel, phone calls and inconvenience...threatening them with legal action might make them buck up their ideas!!


 
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Old Oct 11th, 2009, 14:31 PM   #12
BabyHaines
Mum (Mom)
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Join Date: Jul 2009
Location: Suffolk, UK
Posts: 2,297
oh honey - sorry to hear this. I work for John Lewis (Waitrose) and I can assure you they usually take their customer service very seriously. I would suggest you ask to speak to either the department manager or personally, I'd probably try the branch manager. You need to be firm but polite and make sure you tell them what YOU want and how they can resolve this. (i.e. Delivering you the correct part ASAP or collecting the pram and demanding either a new one or a refund). I am shocked and disappointed reading this, because I know how strict they are with keeping customers happy.
Good luck, and let us know how you get on xx


 
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