First time used it. Mamas and papas said I need to contact them first so I rang happened I got through to the shop he was nice said try live support if you have problems ring me back. Live support I sat with my finger up my ass for 30 minutes got no answer rang him back hes seeing what he can do and asked would I be in moro for a replacement and pickup of broken one. Its defo broke he asked could I hear the wee motor and we don't so *cry*