I bought 4 dozen of the harrington terry towelling flat nappies as they are a better quality and thicker than the mothercare or boots ones.
They say wash them 2-3 times beforehand without fabric softner but to be honest on the last wash i used fairy softner as before they were a little harsh.
My mum used them with 5 babies and she said she used to use softner all the time on them and the same set lasted about 7 years and almost 3 decades later she still uses them as hair towels!!
The trick also is when you put them on the line dont put them out in the hot hot hot sun, try to dry them before 11am or after 3-4pm. The hot sun can make them go dingey in colour and rigid/harsh..
I went for the flat ones as i couldnt decide on what shaped nappies to buy from all the choice so am just using flats,liners and waterproof pants.They are 60cm square so will do until potty training hopefully but have lots of disposables for newborn as have to get the hang of them and might be a bit bulky at first.
I found this website really helpful....
www.thenappylady.co.uk
hhhmmmm i just tried to find the site but it doesnt work.
It had all the folds you need to know etc maybe she is having trouble with the website.