Not happy

babybaillie · Dec 20th, 2009, 13:45 PM

I ordered my pram and matching car seat from the glasgow pram centre in the 1st week of Nov. Paid the deposit.

Paid the balance on friday to have it delivered this week, they take the money then i get a call saying its out of stock and wont be back in until end of Jan!!!! I tell them this is no good as im going to induced in d next 2 weeks. So she goes away and offers me same one but in black. Not happy as i wanted it with the pink trim as im having a girl. But she offered me a free car seat and would refund the £85 i paid for the car seat. SO i grudgingly acepted and she said it will be here on wed.

I fones my mum and she said she didnt like d sound of a black and yellow one, so i tell her to get the pc on etc and as im showing her it. i see the black one is in the sale and EVERYONE is getting it with free car seat. So as u can imagine im so not happy....

Im going to call them tomoro. What would u say about this mess??

suzib76 · Dec 20th, 2009, 14:49 PM

seriously i would complain and ask my money back taking business elsewhere, only thing is thats not much use if you cant find somewhere that will be able to provide the wheels you want intim

bloody buggers though, letting you think they were refunding your car seat as a gesture of good will

Parkep · Dec 20th, 2009, 14:53 PM

hey hun im popping over, im sorry but i would be bloody pissed off!! to make it seem like they were refunding you because of the mix-up! I would phone even if you are not going to take your business else where and complain. See if you can get your pram else where first then make your choice. But sorry reading that i would be livid!.

Luna · Dec 20th, 2009, 14:57 PM

That isn't good enough - it was up to the shop to make sure what you ordered was supplied. I would be well pissed off with them suggesting the replacement is sufficient, especially with it being a universal offer. Barter for some more money off or go elsewhere...

bexie1985 · Dec 20th, 2009, 15:03 PM

i would be furious!! definatly ring them and say u want a full refund and then go else where! its not good enough, hope u manage to get it sorted before baby comes.x

bekkie · Dec 20th, 2009, 15:04 PM

wow I would be demanding my money back and taking my business elsewhere - that's horrible customer service!!

Squidge · Dec 20th, 2009, 15:12 PM

Quote:

Originally Posted by bekkie

wow I would be demanding my money back and taking my business elsewhere - that's horrible customer service!!

I agree!

That's awful.

muddles · Dec 20th, 2009, 15:16 PM

Get a refund thats awful service!

Mothercare deliver quickly- sure my friend said they deliver within a week of ordering. Not sure if thats true though as I haven't ordered mine yet,

babybaillie · Dec 20th, 2009, 15:19 PM

Ive had a look on the web and no one else can get me that pram b4 xmas wither

and by the time i get a refund on my card, it would be to late. so they have screwed me big time!!

Parkep · Dec 20th, 2009, 15:36 PM

if thats the case i would still complain, you put an order in for the pink one they didn't stock it for you, then to cover there ass they give you an offer that is available to everyone just so your happy? i would be pretty pissed off hun.

Dec 20th, 2009, 13:45 PM	#1
babybaillie Pregnant (Expecting) Chat Happy BnB Member Join Date: Sep 2009 Posts: 2,018	Not happy I ordered my pram and matching car seat from the glasgow pram centre in the 1st week of Nov. Paid the deposit. Paid the balance on friday to have it delivered this week, they take the money then i get a call saying its out of stock and wont be back in until end of Jan!!!! I tell them this is no good as im going to induced in d next 2 weeks. So she goes away and offers me same one but in black. Not happy as i wanted it with the pink trim as im having a girl. But she offered me a free car seat and would refund the £85 i paid for the car seat. SO i grudgingly acepted and she said it will be here on wed. I fones my mum and she said she didnt like d sound of a black and yellow one, so i tell her to get the pc on etc and as im showing her it. i see the black one is in the sale and EVERYONE is getting it with free car seat. So as u can imagine im so not happy.... Im going to call them tomoro. What would u say about this mess??

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Dec 20th, 2009, 14:49 PM	#2
suzib76 Pregnant (Expecting) BnB Addict Join Date: Oct 2009 Posts: 4,690	seriously i would complain and ask my money back taking business elsewhere, only thing is thats not much use if you cant find somewhere that will be able to provide the wheels you want intim bloody buggers though, letting you think they were refunding your car seat as a gesture of good will

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Dec 20th, 2009, 14:53 PM	#3
Parkep Mum (Mom) BnB Addict Join Date: Jan 2009 Location: British columbia, Canada Posts: 3,806	hey hun im popping over, im sorry but i would be bloody pissed off!! to make it seem like they were refunding you because of the mix-up! I would phone even if you are not going to take your business else where and complain. See if you can get your pram else where first then make your choice. But sorry reading that i would be livid!.

Status: Offline

Dec 20th, 2009, 14:57 PM	#4
Luna Mum (Mom) Active BnB Member Join Date: Jan 2009 Location: Scotland Posts: 462	That isn't good enough - it was up to the shop to make sure what you ordered was supplied. I would be well pissed off with them suggesting the replacement is sufficient, especially with it being a universal offer. Barter for some more money off or go elsewhere...

Status: Offline

Dec 20th, 2009, 15:03 PM	#5
bexie1985 Pregnant (Expecting) Chat Happy BnB Member Join Date: Jul 2009 Location: Suffolk, England Posts: 2,325	i would be furious!! definatly ring them and say u want a full refund and then go else where! its not good enough, hope u manage to get it sorted before baby comes.x

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Dec 20th, 2009, 15:04 PM	#6
bekkie Pregnant (Expecting) Chat Happy BnB Member Join Date: Aug 2009 Location: Alberta, Canada Posts: 2,115	wow I would be demanding my money back and taking my business elsewhere - that's horrible customer service!!

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Dec 20th, 2009, 15:16 PM	#8
muddles Mum (Mom) Chat Happy BnB Member Join Date: Aug 2009 Location: UK Posts: 2,225	Get a refund thats awful service! Mothercare deliver quickly- sure my friend said they deliver within a week of ordering. Not sure if thats true though as I haven't ordered mine yet,

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Dec 20th, 2009, 15:19 PM	#9
babybaillie Pregnant (Expecting) Chat Happy BnB Member Join Date: Sep 2009 Posts: 2,018	Ive had a look on the web and no one else can get me that pram b4 xmas wither and by the time i get a refund on my card, it would be to late. so they have screwed me big time!!

Status: Offline

Dec 20th, 2009, 15:36 PM	#10
Parkep Mum (Mom) BnB Addict Join Date: Jan 2009 Location: British columbia, Canada Posts: 3,806	if thats the case i would still complain, you put an order in for the pink one they didn't stock it for you, then to cover there ass they give you an offer that is available to everyone just so your happy? i would be pretty pissed off hun.

Status: Offline

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