id phone em when i was fizzing too!!! that is a complete and utter joke the way you were treated! especially with 2 children in tow!!! wot a clever lil man charlie is, and bless kayleigh for being so patient!!!!

Glad you made it back safely in the end. What a nightmare!

I've rang the AA complaints line, and there is only one call on the system - the second one I made! Nothing at all from the first!!!

She's listened patiently to me ranting and said she needs to locate the other call on the system to find out what happened. I rang them at 1pm and I'm still waiting for a call back!

She's just rang back. She's tracked down 'Pat', the woman I first spoke to, and it wasn't on the system as she was new and didn't know how to do it without a definite address! So she took all the details from me, went to ask her manager how to do it, and then by the time she had, the second call was already there.

The second guy was the one who didn't put the amount of passengers on. He put in the notes that it was mum and 2 kids, but they have a box where he should have put the number 3. If he had, they would have sent a flat-bed straight away and not the transit.

She has also said that they did pass on the correct information to the other garage, but obviously they didn't pass it to the driver. I said that wasn't my issue as they were still representing the AA and so it was still their resposnibility, to which she agreed entirely.

Anyhow, I had to upgrade to Relay last night (only had local!), which has increased the monthly DD and I also had to pay a one-off charge of £49. She offered to put me back to local collection only and decrease the DD, but I said I would prefer to stick with it now I have it, so she's refunding the £49 charge.

I said I hadn't called for compensation, I just wanted it to be pointed out to the people who had made the mistakes, and she said it definitely would be and I would also be getting a letter about it.

So, not a bad outcome really, lets face it, there's nothing they can do to turn the clock back and get us home any quicker. At least I've got another £49 to put towards either a new head gasket or a new car.

aww no hun that sounds like a nightmare, I know exactly how it must have felt we got stranded in Leeds on a meet coz my car got broken into! we werent home til midnight either, bet you were exhausted! glad you got home safe and sounds, your kids sound like they were angels xxx

The outcome seems a good one just sorry it happened so far from home Nice of them to understand & give you back that charge but your covered now for anything like that happening again which you always think it won't x

How frusterating Hun. Big huggs to you 3 for having to go through that. Glad you finally made it home.

Aww sorry to hear you had such an ordeal yesterday but glad to hear that you are all home safe and sound.

Bless Charlie and Kayleigh for being so good for you.

Ohh hunni im sorry you had to go through that, glad the kids were so good though!!!

BUT .....

You should have rung the toll not far from me, would have blown off that stupid reception and come and got you, or at least brought charlie so milk and stayed with you!!!

Glad you eventually got home safe and sound though

xxx

Awww, thanks Imi.

We were okay though. TBH, it's been just as tough today though. Kayleigh's been out with her mates all day, Stu's gone away for the weekend, I had less than 5 hours sleep (Charlie still up at 6am!), and Charlie has been whinging all day long. He's tired, he's got a poorly tummy from being fed the only thing we had in the car (biscuits!) instead of his bottle when he was hungry, and just been generally out of sorts all day. Charlie's now in bed, Kayleigh's coming in at 10pm, then I'm hitting the sack myself. Shattered.

Oh, and I didn't tell you the icing on the cake at the end of it all did I????

I got home at 12.05am, had wine and pizza, sat and told Stu the whole sordid story, then we decided to go bed at 1am. I popped loo before bed, and that cow Aunt Flo decided to make her wonderfully timed appearance!

Sorry, feeling really sorry for myself at the minute - I'l soooooo tired.