First off, congratulations to you, your sister and the rest of your family on the birth of Maisy!
Second of all, the care (or lack there of) at the hospital is absolutely atrocious! I am pleased your Mum is writing a letter. That is just terrible - your poor Sister
I hope everything works out soon, that a midwife actually does come and that her baby starts feeding more and crying less!
I hope that there are better nurses on when you have your baby! I'm sure your Mum won't let it happen again.