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Old Aug 4th, 2008, 00:20 AM   #1
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Contract phones!


OK something thats been annoying me today lol...

... why is it that these companies look after their NEW customers but their existing customers get absolutely nothing!!

Ok I have 2 contracts under vodafone for me and OH!!

Originally ...

... mine was £40 p.m 750 mins and unlimited text
... OH was £35 p.m 500 mins and 1000 text!!

I noticed that we really wasnt using the full allowance so I have reduced them both to...

30 p.m 200 mins and 1000 text!! Crazy that for a tenner less Im sacrificing loads of allowance!!

Anyway.... its an 18 month contract.... DAMM and doesnt end till like next april BUT just looking at new customers... for £30 a month I would get unlimited text and 600 mins...!! ITS NOT FAIR!!!

When I was with 02 under a 18 month contract they rang me direct and offered me a new phone after 12 months and a new price plan!!! Which I excepted and now my younger sis has it!! One month my sis went over on her messages and I rang and they just gave me unlimited messages just like that!! I was happy with their customer care!!

now I was just wondering if anyone has had similar service from vodafone and whether anyone has any tips for getting a new phone after 12 months instead of the 18 months!??!!

Phones really age and were so fed up with them!! Ive already had to buy a new one cos my contract one broke!!
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Old Aug 4th, 2008, 00:26 AM   #2
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I don't know what to say, but I do know what you mean about companies giving new customers great deals, but not doing anything special for existing customers, it sucks...
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Old Aug 4th, 2008, 01:47 AM   #3
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You sound like you signed up for a Canadian cell phone contract!
We've been rated internationally as worse than Ghana for coverage, expenses, draconian contracts, rotten customer service and all-round rip-offs!
But I doubt that makes you feel any better!
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Old Aug 4th, 2008, 22:29 PM   #4
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I'm with O2 and I've never been offered anything any good. To save pennies with the baby coming this time I only got a SIM with a £15pm contract and no upgrade even though my phone is getting knackered now.
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Old Aug 4th, 2008, 22:32 PM   #5
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Thats one thing i HATE .... any company that arse licks new customers but doesnt do the regulars a favour!! Look after the ones that have been regular paying customers!!

My car insurance charged me twice to change details as i have 2 policies with them!! Not oh thanks miss thompson youve got 2 policies with us we'll only charge you once!!

Idiots ...
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