missjess

I'm so mad right now... I love apple's products so much, I swear by them.

My husband bought an ipod video last year in june, and it has got 1 year of warranty but the warranty was over June 1st 2008. The ipod just died!!!! Does not work anymore. (1 Month after the warranty is over!!!!)

I called the apple support, they of course told me they can't do anything about it because the warranty is over and my husband didn't take the extended 1year warranty plan. (I knew that because I've had problems in the past with my laptop, but still managed to get it fixed by them with a bit of yelling) Well the guy was such a dick, it's only been 30days that his damn warranty is over!!!

He said to me he can't talk to me and can't do anything about my problem. Though he said I could send them the ipod back and they'll give me 10% off on my next purchased... WTF?!!! 10% off? That bloody ipod cost almost 300$ and within a year it's fucked and you wanna give me 10%? fuck.

I'm mad. Sorry for the rant, I needed to get it off my chest. apple

Vickie

That's horrible customer service! I'd call back and see if you can speak with someone else!

missjess

I will, when I calmed down a bit

Vickie

Well good luck! I'd even ask to go straight to a manager! And than give the manager hell for that employee treating me like that!

leedsforever

yeah i would call back hun.... a big company like that?!? seems outrageous thats all they can offer!!!

Whats wrong with it?? does it just not turn on??

have you tried the technical support website... that helped me!!! It showed me how to reset it (after I thought it had completely broke) and I managed to get it working again

missjess

It has got a sad ipod icon, tried everything they said on the website, still doesn't work .. Think it's an hardware issue

leedsforever

oh no... a sad ipod icon doesnt sound good!!! Reminds me of that SATC when carrie loses all her work and that sad face comes up on her comp!!!

Maybe email their complaints department !!?? sorry I couldnt be more help

KX

Shocking service, definitley take no crap! Hope you get it sorted xx

clairebear

what poor customer service its only been a month ill come with the to hun we can get um together x

polo_princess

Shocking i would go as high up as you can and complain ....

You shouldnt of had to been expected to take out the extended warranty, if the product they sold you was fit to do the job you wouldnt need one ... obviously it isnt to have completely broken within 13 months!!

Apple are so useless, my mum took out a contract for an iphone, they sent it to her then 2 weeks later contacted her to tell her they had changed their mind and she couldnt have it anymore ... i told her to tell them she's keeping the phone and its their f**k up but she's too nice lol