Jess my ipod is fucked half the time and that sign comes up and it just won't turn on! I have to hold down on the middle button and play for 30 seconds and it reboots. Did he try that?

Yeah,my ipod does that to.That sad little icon?

I spend my about a month combined talking on the phone with their company and in the end got an advice from my friend to hold the middle button...

Idiots...

Well, after speaking with the manager for 20ish minutes, they will send me another one!

haha, well done!

great news, i like a happy ending!!

thats brill well done.....

people power

well done!!

This is the problem with Apple, most iPod's tend not to have a longlife. They do tend to break just after warranty ran out. I had a shuffle for 1 year, it was fine. Then I got my Video as soon as they came out, have the occasional problem with it over heating and not wanting to turn off. But i've had it 2 or more years now. My mum has the very first iPod ever brought out, yes old I know, and it still works. So old school.

Apple's customer service isn't the best. We have about 8 apple computer's in my house, and one of them had countless problems, the customer service people were rubbish, didn't know what they were talking about. One of the screens on my laptop's just snapped straight off

Have you tried a hard reset? I cant remember how to on the iPod video but it's solved all my problems. It is a good little trick.

Apple IS bad to deal with, but do you know who is worse? Acer. I went through three Acer laptops in a year, and in the end it broke so bad that instead of paying for it to get fixed, Staples actually gave me 800 dollars towards a new computer.

my acer laptop broke too.... not long after warranty!!!

I really should have wrote to them!!