Lauz_1601

SWITCH FROM BRITISH GAS ASAP! I had a pre pay meter when I moved into this house and like you had problem after problem, was on the phone on hold all the time which cost a fortune! Everytime I added credit it took a chunk out of it, the person before me had debt and I was paying for it so I let them know, they siad it would be sorted but it continued to take money off me!

Then I got a bill for about £160 .....after 3 weeks!!!!!! Again this was the other persons debt! so I rang they said it had been sorted and Id have a corrected bill, the "corrected" bill was £220! so it increased

meanwhile they meter was still taking money from me, which I was told Id recieve a cheque and I didnt.

In the end I changed it to a normal meterso thatI could leave british gas, Id never never use then again!

Yvonne

We have now changed to scottish power.

The customer service at that place is appauling.
Andy spoke to the senior custome complaints advisor and he said "we don't offer compensation or re embursement for phone calls, if you wish to take it further write to the ombudsman" When Andy said that it sounds like he doesn't want our custom and we are definately going to switch supplier he said "Whatever, thats your porogative!"

Absolutely disgusting!

ImTheDaddy