help! Returning faulty item from ebay?

lulu0504 · Jan 10th, 2010, 13:17 PM

I bought something from Ebay and when it finally arrived the other day it was faulty. I contacted the seller and she agreed to give me a refund if i return the item but the problem i have is that the postage was quite expensive and i am unsure about where the responsibility to pay it lies. Should she pay it or me? The item cost me £75 plus £10 postage so will cost me £10 to send it back and then as far as i know she will only refund me the £75 so i will lose out on £20, is this right? doesn't seem fair to me

Also, do i need to open a paypal dispute for the refund even if she is co-operating?

charlieann · Jan 10th, 2010, 13:28 PM

sorry but you wont get the postage back
paypal wont make her refund the postage

*edit*
if she hasn't automatically refunded after couple of days open dispute and put it it seller agreed refund. it'll send a message to seller where they can approve refund. i did this as seller didnt refund straight away even though they emailled me saying they would turns out they didnt know how.

Vici · Jan 10th, 2010, 14:03 PM

Nope you won't get the postage paid i'm afraid!

lulu0504 · Jan 10th, 2010, 14:21 PM

that's crap, especially when its her fault as it arrived faulty!! oh well, guess i'll have to just accept it. I now officially hate ebay!

v2007 · Jan 10th, 2010, 14:40 PM

Open an item not as described dispute if she ignores your e-mail.

If she refuses to refund you the cost of the item minus p+p then open a dispute, make sure you leave feeedback, and mark her stars accordingly if she is un cooperative.

V xxxxx

Cariad_bach · Jan 11th, 2010, 03:59 AM

Ask her first hun ..

..when i used to sell if id messed up and sent the wrong item or something then i would without hesitation refund the original and return postage,
But if it was someone who had just changed there minds then i wouldn't!

Shes not obliged to refund the postage but she might just because its the right thing to do.

Like the others said tho if you hear nothing after a few days then you will have to open a claim xxx

Nanaki · Jan 12th, 2010, 03:59 AM

If you are paying Via paypal, you can open a dispute to request for refund to what amount you bought it for. Then seller will accept it. If you feel there is no communication between them, you can esclates the claim to paypal. They will find you in favour. xxx Hope it helps.

lesleyann · Jan 12th, 2010, 05:40 AM

It sucks that you dont get postage back but in all fairness the seller does not get to keep the postage.. Although she could atlest pay for you to return it so your only £10 down since you returning it could be good for her so she can fix it or w.e.

Thats why if its something i can get fixed i ask for a part refund.

Jan 10th, 2010, 13:17 PM	#1
lulu0504 Mum (Mom) Chat Happy BnB Member Join Date: Oct 2007 Location: England Posts: 1,559	help! Returning faulty item from ebay? I bought something from Ebay and when it finally arrived the other day it was faulty. I contacted the seller and she agreed to give me a refund if i return the item but the problem i have is that the postage was quite expensive and i am unsure about where the responsibility to pay it lies. Should she pay it or me? The item cost me £75 plus £10 postage so will cost me £10 to send it back and then as far as i know she will only refund me the £75 so i will lose out on £20, is this right? doesn't seem fair to me Also, do i need to open a paypal dispute for the refund even if she is co-operating?

Status: Offline

Jan 10th, 2010, 13:28 PM	#2
charlieann Mum (Mom) Active BnB Member Join Date: Feb 2009 Posts: 616	sorry but you wont get the postage back paypal wont make her refund the postage edit if she hasn't automatically refunded after couple of days open dispute and put it it seller agreed refund. it'll send a message to seller where they can approve refund. i did this as seller didnt refund straight away even though they emailled me saying they would turns out they didnt know how.

Status: Offline

Jan 10th, 2010, 14:03 PM	#3
Vici Mum (Mom) BnB Addict Join Date: Dec 2008 Location: Suffolk Posts: 5,931	Nope you won't get the postage paid i'm afraid!

Status: Offline

Jan 10th, 2010, 14:21 PM	#4
lulu0504 Mum (Mom) Chat Happy BnB Member Join Date: Oct 2007 Location: England Posts: 1,559	that's crap, especially when its her fault as it arrived faulty!! oh well, guess i'll have to just accept it. I now officially hate ebay!

Status: Offline

Jan 10th, 2010, 14:40 PM	#5
v2007 Mum (Mom) BnB Spammer Elite Join Date: Jul 2008 Location: Trendy Morecambe Posts: 24,528	Open an item not as described dispute if she ignores your e-mail. If she refuses to refund you the cost of the item minus p+p then open a dispute, make sure you leave feeedback, and mark her stars accordingly if she is un cooperative. V xxxxx

Status: Offline

Jan 11th, 2010, 03:59 AM	#6
Cariad_bach Mum (Mom) BnB Addict Join Date: Oct 2008 Location: North Wales Posts: 5,652	Ask her first hun .. ..when i used to sell if id messed up and sent the wrong item or something then i would without hesitation refund the original and return postage, But if it was someone who had just changed there minds then i wouldn't! Shes not obliged to refund the postage but she might just because its the right thing to do. Like the others said tho if you hear nothing after a few days then you will have to open a claim xxx

Status: Offline

Jan 12th, 2010, 03:59 AM	#7
Nanaki Mum (Mom) Chat Happy BnB Member Join Date: Feb 2009 Location: Staffordshire Posts: 1,612	If you are paying Via paypal, you can open a dispute to request for refund to what amount you bought it for. Then seller will accept it. If you feel there is no communication between them, you can esclates the claim to paypal. They will find you in favour. xxx Hope it helps.

Status: Offline

Jan 12th, 2010, 05:40 AM	#8
lesleyann Mum (Mom) BnB Addict Join Date: Sep 2008 Location: Peterborough, England Posts: 8,189	It sucks that you dont get postage back but in all fairness the seller does not get to keep the postage.. Although she could atlest pay for you to return it so your only £10 down since you returning it could be good for her so she can fix it or w.e. Thats why if its something i can get fixed i ask for a part refund.

Status: Offline

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