Ebay- Someone returning to me help?

Strawberries · Nov 21st, 2009, 15:42 PM

A woman bought some shoes from me over two weeks ago, and they were sent by recorded delivery, so she recieved them on the 6th Nov. Now she has emailed me today saying she wants to return them and I have a bit of a problem with it because a) I say in the listing that I only accept returns if they get in touch within 7 days of recieving the item; b) she sent a message with the return request which I thinkwas quite rude- she said they were in totally unwearable condition (total lie, I tell the truth 100% when I put something on and you can even see from the pics they are pristine) and that she has messaged me several times with no reply- I haven't recieved one email!

Not sure what to do to be honest, I've never been in this situation before. What would you do?

FEDup1981 · Nov 21st, 2009, 15:51 PM

Tell her to naff off. Shes prob ruined them. Sounds like shes trying to pull a fast one.

Naya69 · Nov 21st, 2009, 16:04 PM

yer she sounds like a con artist or shes had her use out of them i would tell her to piss off x

lesleyann · Nov 21st, 2009, 16:07 PM

i would not accept it if i get an item which is broken/not as described i message and send pictures the day i get the item or day after not a week or so after

Sophie1205 · Nov 21st, 2009, 16:09 PM

Noo dont let her return it! You clearly stated that you only accept returns if they contact you within 7 days, so she can't, simple as! She sounds like a stupid cow! And yeah she's probably ruined it herself! x

Strawberries · Nov 21st, 2009, 16:20 PM

Thanks everyone. I emailed back stating no. Bet she kicks up a stink now and gives me bad feedback or something. Grr.

v2007 · Nov 21st, 2009, 16:24 PM

Ask for pictures of the problems, then you decide.

If you decline she will more than likely open a dispute and will have to send them back to you trackable and then PP will refund her.

Dont offer her any partial refund. She does sound like a bit of a con artist thou.

V xxxx

Eightiesbirdx · Nov 21st, 2009, 19:00 PM

No hun, dont let her return them..She sounds like a con artist like the others have said.

You've stated the rules and if she wants to return something a few weeks later, then i think its tough shit lol

Mynxie · Nov 22nd, 2009, 05:55 AM

TBH I think no matter what you do, you've lost the shoes and your money - if you acceptthe return, they're probably damaged. If you don't, paypal will take the side of the buyer as it seems to be their policy now, and they'll refund her anyway.

Not what you want to hear, I know.

Personally, I say put up a fight and don't accept the refund. Ask for pictures and refer her to yours again.

Strawberries · Nov 22nd, 2009, 07:45 AM

I'll email her asking for proof of the damage and see if they match mine. Just realised though that one minute after she asked for a refund she went and left bad feedback straight away

is there any way I can fight that? Because obviously I can't give her neg feedback back.

Nov 21st, 2009, 15:42 PM	#1
Strawberries Other BnB Addict Join Date: Oct 2009 Posts: 4,534	Ebay- Someone returning to me help? A woman bought some shoes from me over two weeks ago, and they were sent by recorded delivery, so she recieved them on the 6th Nov. Now she has emailed me today saying she wants to return them and I have a bit of a problem with it because a) I say in the listing that I only accept returns if they get in touch within 7 days of recieving the item; b) she sent a message with the return request which I thinkwas quite rude- she said they were in totally unwearable condition (total lie, I tell the truth 100% when I put something on and you can even see from the pics they are pristine) and that she has messaged me several times with no reply- I haven't recieved one email! Not sure what to do to be honest, I've never been in this situation before. What would you do?

Status: Offline

Nov 21st, 2009, 15:51 PM	#2
FEDup1981 Mum (Mom) BnB Elite Join Date: Jul 2008 Location: UK Posts: 11,734	Tell her to naff off. Shes prob ruined them. Sounds like shes trying to pull a fast one.

Status: Offline

Nov 21st, 2009, 16:04 PM	#3
Naya69 Mum (Mom) BnB Addict Join Date: Feb 2008 Location: Manchester, England Posts: 3,340	yer she sounds like a con artist or shes had her use out of them i would tell her to piss off x

Status: Offline

Nov 21st, 2009, 16:07 PM	#4
lesleyann Mum (Mom) BnB Addict Join Date: Sep 2008 Location: Peterborough, England Posts: 8,189	i would not accept it if i get an item which is broken/not as described i message and send pictures the day i get the item or day after not a week or so after

Status: Offline

Nov 21st, 2009, 16:09 PM	#5
Sophie1205 Mum (Mom) BnB Addict Join Date: Jun 2008 Location: Merseyside, UK Posts: 5,884	Noo dont let her return it! You clearly stated that you only accept returns if they contact you within 7 days, so she can't, simple as! She sounds like a stupid cow! And yeah she's probably ruined it herself! x

Status: Offline

Nov 21st, 2009, 16:20 PM	#6
Strawberries Other BnB Addict Join Date: Oct 2009 Posts: 4,534	Thanks everyone. I emailed back stating no. Bet she kicks up a stink now and gives me bad feedback or something. Grr.

Status: Offline

Nov 21st, 2009, 16:24 PM	#7
v2007 Mum (Mom) BnB Spammer Elite Join Date: Jul 2008 Location: Trendy Morecambe Posts: 24,528	Ask for pictures of the problems, then you decide. If you decline she will more than likely open a dispute and will have to send them back to you trackable and then PP will refund her. Dont offer her any partial refund. She does sound like a bit of a con artist thou. V xxxx

Status: Offline

Nov 21st, 2009, 19:00 PM	#8
Eightiesbirdx Waiting To Try (WTT) Inactive Join Date: Aug 2009 Location: Mansfield, UK Posts: 573	No hun, dont let her return them..She sounds like a con artist like the others have said. You've stated the rules and if she wants to return something a few weeks later, then i think its tough shit lol

Status: Offline

Nov 22nd, 2009, 05:55 AM	#9
Mynxie Trying to conceive (TTC) BnB Addict Join Date: Jun 2007 Location: In a dungeon lol Posts: 5,954	TBH I think no matter what you do, you've lost the shoes and your money - if you acceptthe return, they're probably damaged. If you don't, paypal will take the side of the buyer as it seems to be their policy now, and they'll refund her anyway. Not what you want to hear, I know. Personally, I say put up a fight and don't accept the refund. Ask for pictures and refer her to yours again.

Status: Offline

Nov 22nd, 2009, 07:45 AM	#10
Strawberries Other BnB Addict Join Date: Oct 2009 Posts: 4,534	I'll email her asking for proof of the damage and see if they match mine. Just realised though that one minute after she asked for a refund she went and left bad feedback straight away is there any way I can fight that? Because obviously I can't give her neg feedback back.

Status: Offline

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