Help me write a complaint please

Jemma_x · Oct 19th, 2009, 15:44 PM

Im not usually one to complain so im rubbish at things like this but yesterday i bought a set of 3 mam bottles and after making all three up this morning finding one leaks from the bottle. For those who dont use mam bottles or dont know what they look like the bottom of the bottle also comes off so i did make sure it was tight and it was. After realising it was leaking i emptied the milk out filled it with just cold water and left it on draining board and i went back 10 minutes later to find the bottle nearly empty.

Would be really grateful if you could help me write a complaint because im not happy about spending £13.99 on 3 bottles for one of them to leak and not be useable

AppleBlossom · Oct 19th, 2009, 15:48 PM

I started off using MAM bottles and they just used to leak everywhere, hated them. You should just tell them what you just wrote on here. They might make you send them back and give you a refund

Jemma_x · Oct 19th, 2009, 15:50 PM

I made all three bottles though so two have been used

AppleBlossom · Oct 19th, 2009, 15:52 PM

I don't think it matters. If you have tried them all out to check them and they are all the same I guess that would be even more reason to want a refund

suzib76 · Oct 19th, 2009, 16:49 PM

i would just take them back to shop, im guessing you didnt buy online as you said you bought yesterday? if im wrong then i would just send a letter saying what you have said here best of luck

Dream.A.Dream · Oct 19th, 2009, 17:36 PM

I agree, take them back to the shop and say they leak. If the shop won't help then write direct to MAM and see what they say xx

helen1234 · Oct 19th, 2009, 17:51 PM

might sound daft but did you push the plastic ring down really really tight if its tooloose they leak

xx

Jemma_x · Oct 20th, 2009, 11:58 AM

Quote:

Originally Posted by helen1234

might sound daft but did you push the plastic ring down really really tight if its tooloose they leak

xx

ye i took it out and did it again and still leaks. Ive sent an email to mam but got a delivery notice saying it had failed. Is there a number i can ring??

Oct 19th, 2009, 15:44 PM	#1
Jemma_x Mum (Mom) BnB Elite Join Date: Jun 2008 Location: Yorkshire Posts: 13,385	Help me write a complaint please Im not usually one to complain so im rubbish at things like this but yesterday i bought a set of 3 mam bottles and after making all three up this morning finding one leaks from the bottle. For those who dont use mam bottles or dont know what they look like the bottom of the bottle also comes off so i did make sure it was tight and it was. After realising it was leaking i emptied the milk out filled it with just cold water and left it on draining board and i went back 10 minutes later to find the bottle nearly empty. Would be really grateful if you could help me write a complaint because im not happy about spending £13.99 on 3 bottles for one of them to leak and not be useable

Status: Offline

Oct 19th, 2009, 15:48 PM	#2
AppleBlossom Mum (Mom) Active BnB Member Join Date: Feb 2008 Location: Liverpool, UK Posts: 25,860	I started off using MAM bottles and they just used to leak everywhere, hated them. You should just tell them what you just wrote on here. They might make you send them back and give you a refund

Status: Offline

Oct 19th, 2009, 15:50 PM	#3
Jemma_x Mum (Mom) BnB Elite Join Date: Jun 2008 Location: Yorkshire Posts: 13,385	I made all three bottles though so two have been used

Status: Offline

Oct 19th, 2009, 15:52 PM	#4
AppleBlossom Mum (Mom) Active BnB Member Join Date: Feb 2008 Location: Liverpool, UK Posts: 25,860	I don't think it matters. If you have tried them all out to check them and they are all the same I guess that would be even more reason to want a refund

Status: Offline

Oct 19th, 2009, 16:49 PM	#5
suzib76 Pregnant (Expecting) BnB Addict Join Date: Oct 2009 Posts: 4,693	i would just take them back to shop, im guessing you didnt buy online as you said you bought yesterday? if im wrong then i would just send a letter saying what you have said here best of luck

Status: Offline

Oct 19th, 2009, 17:36 PM	#6
Dream.A.Dream Waiting To Try (WTT) BnB Elite Join Date: Jun 2008 Location: England Posts: 18,943	I agree, take them back to the shop and say they leak. If the shop won't help then write direct to MAM and see what they say xx

Status: Offline

Oct 19th, 2009, 17:51 PM	#7
helen1234 Trying to conceive (TTC) BnB Addict Join Date: Jun 2008 Location: Dudley Posts: 7,833	might sound daft but did you push the plastic ring down really really tight if its tooloose they leak xx

Status: Offline

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