Returns to John Lewis

weebubbles · Oct 9th, 2009, 04:47 AM

Hi, I have bought items from John Lewis but they are clothes from Hobbs. I dont have the receipt and want to return them. Will they take them back and exchange them? The reason I am asking is there is an actual Hobbs store and they may say that I cant prove where I bought them from.
Will the label have a barcode unique to John Lewis?
Thanks

Blah11 · Oct 9th, 2009, 05:12 AM

Did you take the lables off? They have to scan the item for you to exchange or return it so they'll know if you purchased the item instore or not.

Mum2b_Claire · Oct 9th, 2009, 05:20 AM

Did you pay by card? most shops accept a credit card bill or bank statement as proof of purchase.

Pussycat · Oct 9th, 2009, 06:21 AM

Without a receipt I think they might exchange them but you'd be unlikely to get a refund unless you have some way of proving you bought them there. (And even then, they're not obliged to refund you, most shops do it out of goodwill but they usually require a receipt as proof of purchase)

Oct 9th, 2009, 04:47 AM	#1
weebubbles Mum (Mom) Active BnB Member Join Date: Nov 2008 Location: Lanarkshire, Scotland Posts: 332	Returns to John Lewis Hi, I have bought items from John Lewis but they are clothes from Hobbs. I dont have the receipt and want to return them. Will they take them back and exchange them? The reason I am asking is there is an actual Hobbs store and they may say that I cant prove where I bought them from. Will the label have a barcode unique to John Lewis? Thanks

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Oct 9th, 2009, 05:12 AM	#2
Blah11 Mum (Mom) BnB Spammer Elite Join Date: May 2008 Posts: 32,867	Did you take the lables off? They have to scan the item for you to exchange or return it so they'll know if you purchased the item instore or not.

Status: Online

Oct 9th, 2009, 05:20 AM	#3
Mum2b_Claire Mum (Mom) BnB Elite Join Date: Mar 2009 Location: Kent Posts: 13,907	Did you pay by card? most shops accept a credit card bill or bank statement as proof of purchase.

Status: Offline

Oct 9th, 2009, 06:21 AM	#4
Pussycat Pregnant (Expecting) Active BnB Member Join Date: Jul 2009 Location: Surrey, UK Posts: 310	Without a receipt I think they might exchange them but you'd be unlikely to get a refund unless you have some way of proving you bought them there. (And even then, they're not obliged to refund you, most shops do it out of goodwill but they usually require a receipt as proof of purchase)

Status: Offline

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