That's awful!! Is there any where else you can shop?? Tell them your going to Asda instead from now on lol!! I would just stop shopping there altogether. Hope you get a reply soon! xx

I work on the customer service desk in a different supermarket. You should phone the store and speak to the online shopping manager. It's his/her staff who decide what are appropriate subsitutions and also the packing etc, so you're better speaking directly to the store. If the manager/supervisor isn't available they should take your details and put them in some kind of diary so that they can call you back next time they are in.

Hey hun, like Cara said, call customer services and insist on speaking to the dot.com manager, make sure you have a very thorough list of all the things that have been wrong to hand. Also as well as speaking to the store in question, definately write to Tesco Head Office listing everything. It's really unnacceptable. Pork chops in replacement of milk?! I can't even fathom out how they could get confused on that one Good luck. xx

~Bump Buddies with Jox~ ~Mamas little man due 24/1/10~

I'M VIABLE!!!!

I shop with Sainsburys or ASDA mainly Sainsburys ...Ive done the odd order with Tesco because you can book for next day up to midnight where as others you need to get in earlier in the day for a slot. I needed a shop yesterday and refused to do it with TESCO and Ill wait until tomorrow for a delivery now.

I don't see why I should ring - I have put my complaint in it should be noted. Also ringing the store - a few of these complaints were made seperately so if the store manager still hasn't sorted it whats the point in ringing?

They gave me £3 e-voucher I mentioned this in the email and told them after thousands spent over the years £3 was a slap in the face.

£20 - Im not even accepting that I'd rather zero - whats £20 over thousands spent, a weekly customer for all my needs ...that would be a slap in the face too.

....If I ring I'll kick off. They have a Mums forum, panel, baby club etc etc aiming their services to Mums for convenience well its not convenient its shabby service.

Companies get too big to the point they don't think they should reply! Whats one customer Im sure they say.

I think that's exactly the problem to be honest. They make billions in profit, to them one customer means nothing unfortunately. xx

We spent thousands a order at the time family wedding but couldn't be bothered just wanted my order delivered with what I'd payed for! We only use them for beer shop else where for home stuff!

Replacing milk with PORK CHOPS!!!!!! If you can, find out the name of the top person....if not, just resend them another email saying if this complaint isnt dealt with by such-and-such date you will take it to trading standards or Watchdog! lol

I complained to Sainsbury's last year when I bought and ate (on the same day) cheese that was 3 weeks past its date. I was pregnant! They took 3 days to reply and sent £5 gift voucher and a grovelling apology. However, a few weeks later we found yoghurts past their date on the shelves!

For a big company, I would expect to wait 2-3 days for a reply. I work for a small company where virtually every customer is precious so if I've had complaints I've tended to ring the customer immediately to get more details, and see what they would like me to do, apologise etc.