http://www.kiddicare.com/webapp/wcs/...gId=10751&msg=
as most of you will know, I quickly needed a double buggy, so I ordered one off kiddiecare, well 2 month down the line it broke! Which left one unhappy mum and 2 children stuck in the house!
upon emailing them to and fro for about a week I eventually had the buggy picked up (after 2 no shows! where I had been sat in all day!!) so this was fine, I was told in my email the following..
Response (Team 5) - 19/09/2007 10.39 AM
>Dear yvanne
>
>URGENT INSPECTION / REPAIR NOTE
>
>Please provide us with the following information:
>
>Original order number
>Customer name
>Purchase date
>A suitable day & date to collect the goods between 12-6pm
>The address you would like the goods collecting from
>
>Please explain in detail the problem. We understand this may have already
>been done via e-mail correspondence however this form will be passed to the
>service department so as much information a possible will be appreciated,
>thank you.
>
>Packaging Inspections / Repairs
>
>To prevent your goods becoming damaged in transit please ensure that they
>are suitably packaged. The product needs to be boxed, if no boxes are
>available then fully wrap in a strengthened black bag and support with
>packaging material as the courier will refuse any goods that are not packed
>ready for transit. Please also note if your item cannot be inspected due
>to human or animal bodily fluids we reserve the right to charge an admin
>and handling fee of 25.00 to return the item back to you.
>
>
We know how important baby equipment is and even the shortest time without
>it can cause inconvenience. Therefore we will do our very best to keep the
>turn around time down to a minimum, our average turn around time is 4 days.
> Unfortunately from time to time goods may be required to be returned to
>the manufacturers, when this happens we are governed by their turn around
>time which varies from 1 week 4 weeks if your product requires the
>manufacturers attention we will contact you by phone.
>
>Please note
>
>We reserve the right to reject items that are uneconomical for repair or
>are in an unsuitable condition. Please note any repairs made will not
>extend the original guarantee of the product. This does not affect your
>statutory rights in the event of faulty goods.
>
>Please view the following articles for further information
2 weeks later! I mailed them( to phone them is £1.50 a min!) to ask where my buggy was etc...
and was told I had broken it myself! I mean wtf?! Why would I break my own buggy!
I am still debating with them and hauck demanding a refund! very very poor customer service!!!
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