Anyone made an offical complaint after a traumatic birth? - Page 2

baby.love · Mar 10th, 2010, 02:56 AM

I didnt but wish i had after my 1st DD was born as she nearly died

Good luck if you go ahead x

The Missus · Mar 10th, 2010, 03:54 AM

Not quite the same but I have complained about the horrendous ambulance service I received when giving birth. I wrote an email via the Patient Advisory and Liason Service. They haven't sorted anything yet but are taking it very seriously. I am not sueing anyone, just complaining so the procedures can be improved.

lucilou · Mar 10th, 2010, 04:29 AM

ok, there are a few things you could do, but in any case you would have to complain to the hospital first - contact them and ask for a copy of their formal complaints process and follow that.

Then, think about what you want to get out of making your complaint: is it compensation, disciplinary action, or just recognition/apology you are after?

Compensation: you would normally have to go to court for this, or maybe one of those medical negligence companies

Disciplinary action against the doctor: I'm not sure about this but I think you can complain to the General Medical Council at http://www.gmc-uk.org/concerns/making_a_complaint.asp

Recognition: The Ombudsman might be able to get you a formal apology, get the hospital to change their procedures or give you any further treatment you need. They can't get you compensation or get the doctor struck off though. Try checking out http://www.ombudsman.org.uk/can_the_...y/nhsq1no.html

sorry you had such a difficult time - it's always worth complaining, even just to try and make sure no-one else has to go through what you went through.

Good luck hon xx

Gemma Simone · Mar 10th, 2010, 04:34 AM

we complained about the care my LO received in hospital in the hope that it would ensure the same didn't happen again. we went through the hospitals complaints procedure and wrote a letter. we received a reply back but it was just excuses and nothing to make me think there would be any resultant change.

crossroads · Mar 10th, 2010, 04:45 AM

I'd visit a solicitor and discuss suing.

Suing actually drives up standards. It's a good thing to do.

**OmarsMum** · Mar 10th, 2010, 04:45 AM

I live in a different region, & had a traumatic birth & crap after birth care. I left the hospital 2 dys earlier as I couldnt stand it anymore. I filed a complain but all what I got is a person frm admin trying to make excuses for what they did, & suggested to find another hospital for next time. I'm an expat & they dont really bother with our complains.

blahblahblah · Mar 10th, 2010, 05:51 AM

I have already had a meeting with the midwife in charge at the hospital, and she let me read through my notes. There were some surprises because I hadn't been told about some of the problems I'd had. They didn't really tell the whole story in some areas though.

I'm going back in a couple of weeks to see the consultant, so I think I'll ask for a copy of their complaints procedure then. I'm in two minds about the whole suing thing - on the one hand it was an individual rather than the hospital generally, but on the other they did give her a job.

Thanks everyone for the supportive comments

crossroads · Mar 10th, 2010, 07:18 AM

Quote:

Originally Posted by blahblahblah

I have already had a meeting with the midwife in charge at the hospital, and she let me read through my notes. There were some surprises because I hadn't been told about some of the problems I'd had. They didn't really tell the whole story in some areas though.

I'm going back in a couple of weeks to see the consultant, so I think I'll ask for a copy of their complaints procedure then. I'm in two minds about the whole suing thing - on the one hand it was an individual rather than the hospital generally, but on the other they did give her a job.

Thanks everyone for the supportive comments

hi hun

When someone is negligent in the course of their employment, it is the employer that is liable x

mum2bee · Mar 10th, 2010, 07:59 AM

yes you defo need to complain so it doesnt happen to any1 else

pheobe · Mar 10th, 2010, 08:07 AM

go for it hunni if only to give you closure on the whole episode so you can move on and not be consumed by it which can happen all to easily

good luck
xxx

Mar 10th, 2010, 02:56 AM	#11
baby.love Mum (Mom) Active BnB Member Join Date: Apr 2008 Location: In my house! Posts: 8,288	I didnt but wish i had after my 1st DD was born as she nearly died Good luck if you go ahead x

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Mar 10th, 2010, 03:54 AM	#12
The Missus Mum (Mom) Active BnB Member Join Date: Mar 2009 Location: Yorkshire, UK. Posts: 317	Not quite the same but I have complained about the horrendous ambulance service I received when giving birth. I wrote an email via the Patient Advisory and Liason Service. They haven't sorted anything yet but are taking it very seriously. I am not sueing anyone, just complaining so the procedures can be improved.

Status: Offline

Mar 10th, 2010, 04:29 AM	#13
lucilou Mum (Mom) Chat Happy BnB Member Join Date: Feb 2009 Location: Scotland Posts: 1,216	ok, there are a few things you could do, but in any case you would have to complain to the hospital first - contact them and ask for a copy of their formal complaints process and follow that. Then, think about what you want to get out of making your complaint: is it compensation, disciplinary action, or just recognition/apology you are after? Compensation: you would normally have to go to court for this, or maybe one of those medical negligence companies Disciplinary action against the doctor: I'm not sure about this but I think you can complain to the General Medical Council at http://www.gmc-uk.org/concerns/making_a_complaint.asp Recognition: The Ombudsman might be able to get you a formal apology, get the hospital to change their procedures or give you any further treatment you need. They can't get you compensation or get the doctor struck off though. Try checking out http://www.ombudsman.org.uk/can_the_...y/nhsq1no.html sorry you had such a difficult time - it's always worth complaining, even just to try and make sure no-one else has to go through what you went through. Good luck hon xx

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Mar 10th, 2010, 04:34 AM	#14
Gemma Simone Pregnant (Expecting) Active BnB Member Join Date: Aug 2008 Location: Reading, Berkshire Posts: 805	we complained about the care my LO received in hospital in the hope that it would ensure the same didn't happen again. we went through the hospitals complaints procedure and wrote a letter. we received a reply back but it was just excuses and nothing to make me think there would be any resultant change.

Status: Offline

Mar 10th, 2010, 04:45 AM	#15
crossroads Mum (Mom) BnB Addict Join Date: Sep 2009 Location: Newcastle, UK Posts: 4,424	I'd visit a solicitor and discuss suing. Suing actually drives up standards. It's a good thing to do.

Status: Online

Mar 10th, 2010, 04:45 AM	#16
OmarsMum Mum (Mom) BabyandBump Team Join Date: Jan 2010 Location: UAE Posts: 12,814	I live in a different region, & had a traumatic birth & crap after birth care. I left the hospital 2 dys earlier as I couldnt stand it anymore. I filed a complain but all what I got is a person frm admin trying to make excuses for what they did, & suggested to find another hospital for next time. I'm an expat & they dont really bother with our complains.

Status: Online

Mar 10th, 2010, 05:51 AM	#17
blahblahblah Mum (Mom) Chat Happy BnB Member Join Date: Jan 2010 Location: England Posts: 2,408	I have already had a meeting with the midwife in charge at the hospital, and she let me read through my notes. There were some surprises because I hadn't been told about some of the problems I'd had. They didn't really tell the whole story in some areas though. I'm going back in a couple of weeks to see the consultant, so I think I'll ask for a copy of their complaints procedure then. I'm in two minds about the whole suing thing - on the one hand it was an individual rather than the hospital generally, but on the other they did give her a job. Thanks everyone for the supportive comments

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Mar 10th, 2010, 07:59 AM	#19
mum2bee Mum (Mom) Active BnB Member Join Date: May 2009 Location: Manchester - UK Posts: 288	yes you defo need to complain so it doesnt happen to any1 else

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Mar 10th, 2010, 08:07 AM	#20
pheobe Mum (Mom) Active BnB Member Join Date: Mar 2009 Location: Manchester Posts: 764	go for it hunni if only to give you closure on the whole episode so you can move on and not be consumed by it which can happen all to easily good luck xxx

Status: Offline

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